Contact Us

Welcome to the inner circle of The 12th Club. We are dedicated to providing our members with an elite, uncompromising level of service. Whether you require assistance with an existing order, detailed product inquiries, or simply wish to share your experience with our luxury merchandise, our dedicated concierges are at your disposal.

1. Customer Support

Our client services team is committed to resolving your inquiries with the utmost speed and precision. For all questions regarding orders, product details, or general assistance, please reach out to our dedicated support channel:

• Email: support@the12th.club
• Operating Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT)
• Expected Response: We ensure all inquiries receive a personalized response within 24 hours during standard operating days.

Note: If your inquiry pertains to returning or exchanging an item, we kindly ask that you review our Shipping & Returns page first for comprehensive instructions and eligibility criteria before reaching out.

2. Press, Wholesale & Partnerships

The 12th Club actively selectively collaborates with high-end retailers, media publications, and aligned brand partners. For all B2B inquiries, press requests, or potential partnerships, please direct your correspondence to our commercial team:

• Email: partners@the12th.club

3. Corporate Headquarters

All official correspondence and legal documentation may be directed to our registered corporate offices. (Please note: This location is not a retail storefront and does not accept in-person product returns or exchanges.)

The 12th Club (Massar Elite)
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