Shipping & Returns

Last Updated: May 2026

At The 12th Club (operated by B&EG investment), we ensure our luxury products are delivered globally with the highest standard of care, speed, and security. Please review our comprehensive shipping and return policies below.

1. International Shipping Policies

We ship worldwide using premium courier services to ensure fully trackable and secure delivery of your order.

• Processing Time: Orders are typically processed and dispatched within 1-2 business days.
• Delivery Timelines: Standard international delivery takes 5-10 business days, while Express options deliver within 2-4 business days. Exact times and rates are calculated dynamically at checkout based on your region.
• Customs, Duties, and Taxes: For international orders shipped outside of our primary logistics hubs, the buyer is solely responsible for any import duties, customs fees, or local taxes levied by the destination country. These are not included in our checkout total unless explicitly stated via a Delivered Duty Paid (DDP) service option.

2. EU 14-Day Right of Withdrawal

In strict accordance with the European Union Consumer Rights Directive, customers residing within the EU possess the right to withdraw from their purchase within fourteen (14) days without providing any justification.

• Withdrawal Period: The 14-day window begins on the day you, or a designated third party (other than the carrier), acquires physical possession of the goods.
• Exclusions: The Right of Withdrawal does not apply to bespoke, personalized, or custom-made items, nor to sealed goods that have been unsealed after delivery and are not suitable for return due to health protection or hygiene reasons.
• Exercising the Right: To exercise this right, you must inform us of your decision via a clear statement (e.g., an email to support). You must dispatch the goods back to us within 14 days of communicating your withdrawal.

3. Standard Return Policy (Global)

For non-EU customers, we offer a standard 30-day return policy for eligible items. To be eligible for a return, the item must be unworn, unused, with all original tags attached, and in its original luxury packaging.

4. How to Initiate a Return

Follow these exact steps to process a return or exchange:

1. Email officethe12th@gmail.com with your Order Number and the reason for the return.
2. Our support team will verify eligibility and issue a Return Merchandise Authorization (RMA) number along with the correct regional return address. (Please note: Do not send items directly to our corporate address below without an RMA, as this may delay your refund).
3. Securely package the item and ship it using a trackable courier service. Note: Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

Corporate Mailing Address:
B&EG investment
8103 South Congress Ave
Austin, Texas 78745
United States

5. Refund Processing Timelines

Once your return is received and inspected at our facility, we will send an email notification. Approved refunds will be processed automatically back to your original payment method. Please allow 5-10 business days for the funds to reflect in your account, depending on your bank or credit card issuer.